I was rebooting our computer after killing those Windows XP bugs in Safe Mode when I started to stare at my Unionbank EON card. I inspected the card carefully, from its nice front print down to its back portion. A fraction of the back portion reads Domestic Toll Free. Woohoo, perfect diversion of boredom! I used to be fond of calling toll free numbers when I was still young.
I dialed on our while GE cordless phone, 1800-1888-2277. Weeeee, I heard the voice of an answering machine. I pressed 5 for inquiries on EON and other deposit accounts. The machine said, please prepare your account or card number, you may need it in a short while. A second or two after the notice, I heard something like “Thank you for calling Unionbank. This is [the CSRs name], how may I help you?”. I paused for a moment asking myself, is it real? Yes it was, indeed it was a real person.
I inquired if my EON card was active. She asked for my card number and asked a minute to gain access to my account. After the short hold, she asked me verification details such as my name, address, date of birth, etc. She told me that my account was open and active but they are unable to check if my card had restrictions since it was time for a scheduled maintenance routine. She advised me to call back at 5am after the said maintenance.
Yeah, it was a real fun talking with a live person on phone at this time of the day. I’m very satisfied with Unionbank’s good customer support!
UPDATE: Called at exactly 5:00 am. The CSR advised me to call back later the hour. A small boo, they’re late! Hahaha. I based my 5:00am on the National Institute of Standards and Technology, the ones used in airports and other time-sensitive stuff.
UPDATE: Called at 5:36. At 5:36:49, the line said “All our customer service officers are engaged at the moment. Please hold and your call will be attended as soon as an officer becomes available.” Spoke to a real person at 5:38:30, which is a minute and 41 seconds later. The CS officer told me that according to their Internet Security team, the maintenance took longer than it is expected and is expected to up again the latest by 6.
UPDATE: 5:41am, tried to access online banking portal. It gave an notice that they are still under maintenance. After a minute, I tried again and they’re back UP on the line!