McDo (McDonalds) delivery hotline for Davao, Philippines is 22886236 (8McDo).

Hope I helped you.

McDo (McDonalds) delivery hotline for Cebu, Philippines is 3486236 (8McDo).

Hope I helped you.

McDo (McDonalds) delivery hotline for Metro Manila, Philippines is 86236 (8McDo).

Hope I helped you.

Most of my Pisay batchmates and loyal readers of this blog know about the McDo issue; the Horrible 8-McDo experience. I have contacted McDo last March 20, 2008 regarding my complain. Mr. Bernard Rafols, the manager of Technology Services Group, told me that he will escalate the matter to their Customer Service Group, their 8MCDO team, and to the area manager handling Davao. He also told me to expect a response from them.

Last April 2, 2008; I received a letter from Ms. Elaine Esparagoza, the Restaurant Manager of McDo DaMoSa, dated March 25, 2008. In the letter, she extended her utmost gratitude for sharing my experience with them thus bringing the issue to her attention. She also apologized for the inconveniences the incident brought to us.

More importantly, she assured me that corrective actions and measures were taken to avoid similar incidents in the future after discussing our experience with their delivery service team.

I highly appreciate McDo DaMoSa’s response to my complaint. They applied the principles of kaizen, or continuous improvement. I hope that McDo DaMoSa will live up to their assurances.

Hail McDo! Just don’t let me down!

For those people who haven’t heard about our experience with McDo last week, you better read my post “The Horrible 8McDo Experience“.

A few days ago, my McDo post still ranked 4 on Google’s SERPs (search engine results page) for the keyword McDo. But just recently after trying to check its rank on the world’s best search engine, it lost its way to top 10. So, I tried viewing the top 100. It was still not there. Same was true to top200, 300, 400 and 500. Then I tried searching the exact title of my post, The Horrible 8McDo (McDonalds) Experience, still wasn’t there.

UPDATE: It’s back to the TOP 10.

This incident leads to an accusing assumption that McDonalds may have requested the removal of my post search engine entry to Google. It’s quite unfair in my part. I worked hard for my negative review to appear on Google SERPs top rank; then everything will just go to waste!

If ever McDo requested Google for my post’s removal to the SERPs, I’d like to congratulate them for communicating Google right before they contacted me. Nice strategy to cover up your damn bad service!

Anyway, one of McDo’s staff emailed me five days ago and told me to expect a response from them very soon. But to date, I still haven’t received any response from them. I bet they’re giving me another false hope; just like what they did to us last week!

UPDATE
I already received an e-mail from them. The one who contacted me said that he has escalated the matter to their Customer Service Group, their 8MCDO team, and to Davao’s area manager.

The image you see above is a screenshot from the analytics tool I use in my blog, StatCounter. The sceenshot was recorded earlier today.

As seen in the “Recent Came From” records of my blog, there were three (3) entries to my blog from McDo’s email web interface earlier this day around 3PM. I bet some McDo staff has already read my Horrible Experience with Them.

I don’t know if they read the email I sent to them late night Wednesday or they just stumbled upon my posts. I’m still waiting for their reaction.

Ronald McDonald, if ever you are reading this post, please contact me immediately using my contact form. I’m sorry I don’t have a mobile phone.

Oooops, just reviewed my Privacy Policy. It states there that my analytics log becomes my property once recorded so I’m not violating it.

this post is a crap – hahahaha

Yesterday, we, the graduating batch, had our graduation practices at school. Since the canteen servicing the school had already closed, we had to order food for our lunch from fast foods.

Some of my batchmates ordered at Jollibee, but our group decided to go for KFC. We tried ordering at KFC but they notified us that they can’t make it since they didn’t have any delivery boy for the day. So we ended up ordering at McDo.

Ordering Process (McDo)

I was the one who took care of the ordering process. I called McDo’s (McDonalds) hotline in Davao, 228McDo. I did not have to wait, there was a person on the phone right away. I gave my name, the school’s complete address and other necessary info such as contact number. Then, I dictated our orders to their Customer Service Representative (CSR). The CSR rechecked our order to make sure that there was no omission, addition or duplication in the order. Everything went well and promised us to have our order within an hour after the confirmation call of the McDo servicing branch to the contact number we provided.

It was exactly 12:17pm, about a minute after our 228McDo call, when the McDo servicing branch called us up for confirmation of our order. We confirmed it right away.

List of Order

The Agony

Uhm, it was about 12:45pm when some people started complaining telling me that their hunger is already killing them. I told them to wait just a bit longer cause their promised one hour was still not over. Then, the bell rang. It was already 1pm and lunch break was over. Me and Beth Rosero decided not to attend the practice yet and wait for our order. By 1:17pm, one hour after the confirmation, the food still was not delivered. We bothered to still wait a ‘lil longer, and by 1:30pm, I tried following-up the order thru 228McDo Davao hotline.

The 228McDo CSR asked for my name and contact number. She saw on their records that the order was confirmed by 12:17pm and asked for apology for the inconvenience. Then, she told me that the servicing branch gave them no feedback yet on the order. She also asked me if the servicing branch asked for time extension after the confirmation and I replied negative.

After the call, we still bothered to wait even longer. Then by 2:30pm, I tried following it up for the second time. The CSR, again, rechecked for our order status and said that there still was no feedback yet from the servicing branch. Then I asked her which branch, and she told me it was McDo in Damosa. I asked the CSR if we can have our orders canceled. She contacted the servicing branch herself thru phone and told me that our order was still on the store. I got pissed cause after more than two hours of waiting, our food was still on the store. The CSR then confirmed if I was sure about the cancellation of our orders and I confirmed it right away without the consent of my other batchmates.

Refund Time

So there was no choice but to suffer from hunger caused by that damn McDonalds. I had to return their money one by one, and it was a strenuous chore considering I still haven’t ate a meal for the day.

Attempt to Complain

Out of anger, I tried my best to contact the said McDo branch, McDo Damosa. I called up 228McDo to have McDonalds customer service email, but they replied they did not have one. They asked me why I wanted to have it, and I told them that I wanted to complain. I also asked them McDo Damosa’s email address, but they told me that branches don’t have it too.

I ended up asking McDo Damosa’s telephone number. The CSR who attended to me gave it right away. I ended up the call with the CSR’s permission, and dialed McDo Damosa’s number.

It was Sir July, one of their managers according to him, who answered my call. I told him about the incident, and replied to me that there problem was that they only had one rider for the day. I asked him why we were not notified of the possible delay. 228McDo told me that in events like this, the servicing branch should ask the customer of time extension. He did not answer right away, it could be that he was somewhat overwhelmed by my slightly angry tone brought by my hunger. Then he answered that he still has to check on why we were not notified. He also told me that they haven’t anticipated the scenario and asked for apology.

He asked my full name, and I gave it and even spelled it out letter-by-letter. He asked for my contact number, and since I don’t have a mobile phone I gave him my email which I think he did not take note of. I told him that I’ll have to call him later.

McDo should have

• notified us that our order would be delayed.
• anticipated the situation.
• not accepted our order at all.
• had the nerves for people waiting for their not-so-good food.

That’s all for now. I’ll post follow-ups later.

UPDATE: Here is the list of other related posts by my friends and batchmates:

• Die McDo by Gerwin John D. Rodriguez
• Assessing McDo Service by my sister, Cecile Maris E. Gozalo
• The McDo Experience by Heidi Louise Torralba