Yesterday, we, the graduating batch, had our graduation practices at school. Since the canteen servicing the school had already closed, we had to order food for our lunch from fast foods.
Some of my batchmates ordered at Jollibee, but our group decided to go for KFC. We tried ordering at KFC but they notified us that they can’t make it since they didn’t have any delivery boy for the day. So we ended up ordering at McDo.
Ordering Process (McDo)
I was the one who took care of the ordering process. I called McDo‘s (McDonalds) hotline in Davao, 228McDo. I did not have to wait, there was a person on the phone right away. I gave my name, the school’s complete address and other necessary info such as contact number. Then, I dictated our orders to their Customer Service Representative (CSR). The CSR rechecked our order to make sure that there was no omission, addition or duplication in the order. Everything went well and promised us to have our order within an hour after the confirmation call of the McDo servicing branch to the contact number we provided.
It was exactly 12:17pm, about a minute after our 228McDo call, when the McDo servicing branch called us up for confirmation of our order. We confirmed it right away.
List of Order
The Agony
Uhm, it was about 12:45pm when some people started complaining telling me that their hunger was started killing them. I told them to wait just a bit longer cause their promised one hour delivery time was still not over. Then, the bell rang. It was already 1pm and lunch break was over. Me and Beth Rosero decided not to go back to the graduation practice yet to wait for our order. By 1:17pm, an hour after the confirmation call, the food still was not delivered. We bothered to still wait a little longer, and by 1:30pm, I tried following-up our order thru 228McDo Davao hotline.
The 228McDo CSR asked for my name and contact number. She saw on their records that the order was confirmed by 12:17pm and asked for apology for the inconvenience. Then, she told me that the servicing branch gave them no feedback yet on the order. She also asked me if the servicing branch asked for time extension after the confirmation and I replied negative.
After the call, we still bothered to wait even longer. Then by 2:30pm, I tried following it up for the second time. The CSR, again, rechecked for our order status and said that there still was no feedback yet from the servicing branch. Then I asked her which branch, and she told me it was McDo in Damosa. I asked the CSR if we can have our orders canceled. She contacted the servicing branch herself thru phone and told me that our order was still on the store. I got so pissed because after more than two hours of waiting, our food was still on the store. The CSR then confirmed if I was sure about the cancellation of our orders and I confirmed it right away without the consent of my other batchmates.
Refund Time
So there was no choice but to suffer from hunger caused by that damn McDonalds. I had to return their money one by one, and it was a strenuous chore considering I still haven’t ate a meal for the day.
Attempt to Complain
Out of anger, I tried my best to contact the said McDo branch, McDo Damosa. I called up 228McDo to have McDonalds customer service email, but they replied they don’t have one. They asked me why I wanted to have it, and I told them that I wanted to complain. I also asked them McDo Damosa’s email address, but they told me that branches don’t have it too.
I ended up asking McDo Damosa’s telephone number. The CSR who attended to me gave it right away. I ended up the call with the CSR’s permission, and dialed McDo Damosa’s number.
It was Sir July, one of their managers according to him, who answered my call. I told him about the incident, and replied to me that there problem was that they only had one rider for the day. I asked him why we were not notified of the possible delay. 228McDo told me that in events like this, the servicing branch should ask the customer of time extension. He was not able to reply in a reasonable amount of time, it could be that he was somewhat overwhelmed by my slightly angry tone brought by my hunger. Then he answered that he still has to check on why we were not notified. He also told me that they haven’t anticipated the scenario and asked for apology.
He asked my full name, and I gave it and even spelled it out letter-by-letter. He asked for my contact number, and since I don’t have a mobile phone I gave him my email which I think he did not take note of. I told him that I’ll have to call him later.
McDo should have
- notified us that our order would be delayed.
- anticipated the situation.
- not accepted our order at all.
- had the nerves for people waiting for their not-so-good food.
That’s all for now. I’ll post follow-ups later.
UPDATE: Here is the list of other related posts by my friends and batchmates:
- Die McDo by Gerwin John D. Rodriguez
- Assessing McDo Service by my sister, Cecile Maris E. Gozalo
- The McDo Experience by Heidi Louise Torralba
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Related posts:
grabe naman. eh bakit nyo binibintang ang mcdo mismo eh ang may kasalanan naman yung staff nila. kgya nga nung sinabi nung pam, dapat sinisi nyo yung staff. hindi yung mcdo mismo.
kayo ba.. pagpumunta ba kayo ng ibang lugar ganun pa rin ang trato nila sa mga customer? syempre hindi! at saka dapat hindi na kayo naghintay..tumawag nalang sana kayo sa ibang fastfood chain!
Dapat sana humingi ng dispensa ang McDo (Davao). Tingnan nyo naman naman mga pakawala ng McDo sa thread na ‘to.
Unbelievable.
McDo’s SEO is totally screwed (haha!), even though this article started more than a year ago. Naka-graduate na at lahat ang mga na-badtrip.
Nilibre nyo na lang kasi sana yung mga bata para makabawi man lang sa atraso nila. Wala e. Mahina diskarte ng McDo.
wow ginamit na rin pala sa seo ang mcdo..well solid jalibi ako since pagkabata..hehehe
Mcdonald’s is one of the well known fast food chains in the world considering that burger king and KFC only comes second to its rank.
minsan naman kasi, we as customers, tatanga-tanga mag order.. minsan, we should hear the front counter crew about their suggestions kasi it is true naman talaga na here in the philippines jollibee is the well known brand. kaya minsan we try to order stuff and mix it up to jollibee’s menu.. we tend to complain kaagad where in fact fault naman natin… and when it comes to presentation and taste of food, mcdonalds has a higher score compared to jollibee. the good thing is that, the bigmac that i had eaten in the USA has still the same taste and quality here in the philippines as compared to jollibee where every store has a peculiar taste..
when it comes naman to cleanliness and ambiance, lamang talaga ang mcdo… sosyal looking pa.. hindi cluttered ang store and has very neat and modern look… ang jollibee kasi has a very pang masa look.. pang masa talaga ang service and quality… they have many food in their menu and they are depriving the FOOD SAFETY POLICIES… they serve REGULAR AND BREAKFAST MEALS at the same time!?… yung pork ay nahahlo sa mga beef patties (50%beef 50% cultured worm) so mixed up ang lahat ng food being cooked sa mga grill nila… walang matinong standards… pati ang HALAL na seal violated nila.. so mga Islam brothers natin dyan… yngat kau…
i can say this because i had been a jollibee manager trainee before at bolton davao… and mind you… i was really happy na i had separated… mababa na ang sweldo… wala pang food safety procedures… alam ko lahat pasikot sikot ng mga pagkain ng jollibee… para lang kayong kumakain ng waste… kahit lagpas na holding time ng pagkain… iseserve pa rin.. yung pies talaga… dapat 1 hour and 30 minutes lang yan… pero sa jollibee kahit 6 hours na yan… iseserve pa rin yan… eew!
and about the delivery issue…
kung sa mcdo 1-2 hours delayed sila..
sa jolibee naman… 45 mins nandyan na pero waste ang kinakain mo lalo na ang spaghetti… eew!
and wag kayong bibili ng nilalako nilang regular yum sa mga sidewalks.. waste na yan.. pwede kayo magkasakit nyan…
have you seen mcdonalds selling their products outside the store? hindi diba! kasi against food safety policies yan…
so the next time kakain kayo..
mag isip2x..
“Do I sacrifice my health and safety over a cheap price and poor service and food quality?”
hindi talaga. im from davao. we used our mobile phone for delivery. the crew named jenny mae kept on giving us the 228-6236 na hindi naman namin ma contact. baka it’s not functioning na. baka kulang sila sa customer service training. sana in-explain nila sa customer. dapat hindi nila paasahin ang customers. grabe pa naman ads nila sa delivery yun pala hindi kaya. if it’s impossible for them to serve the order, then they should tell the customer right away. hindi yun kailangan pa namin tumawag 3x using mobile phone kasi la kami landline. and it seems they treat the call as prank. nakaka dismaya talaga.
I’ve been trying to look for McDo’s email address or somewhere I can complain to share my nephew’s bad & humuliating experience at McDo Mendiola.
My nephew and his friend ate at McDo Mendiola, promptly paid the cashier and was waiting for his change when told that he was already given his change. He told the cashier that she has yet to give him his change that is why he was still standing in front waiting.
He was told to wait, after a considerable amount of time, with curious and some doubtful stares from other customers, he was told that they had to count the money in all their cash registers first, all 16 of them, to make sure that indeed he has not yet been given his change. The change in question is P70.00! My nephew & I were by then exhanging text messages, and he told me that the reason why they probably were treating him that way and looking at his suspiciously was because he was just waring a shirt and shorts. He told me he felt humuliated, with all the stares from the crew and even the manager.
I told him to let the matter go, just go home and I will reimburse whatever change and more needs to be reimbursed. He told me even if I give him P500.00 it will not suffice! The amount is immaterial, what was not acceptable was the treatment he got. This is the first time I heard and felt him feeling so bad about something! He told me something must really be done, and was asking me if I know people who works at McDo or knows somebody big in McDo. I told him I’ll do something about it, hence this mail. He was really pissed off becuase his experience was still the subject of our conversation over dinner. And to think he’s one person who very seldom complains about anything, basta pwede palamapasin, ok lang sa kanya. I’m guessing he must have been really hurt by the treatment.
By the way, he managed to note down the names of the manager and service crews concerned, as they proudly gave their names as if to dare him to really complain and do something. . .
THE HORROR ROLL: MA. GRACE CHENG, REYLYN ZINAMPAN & JOVELLE SENTILLAS, ALL FROM MCDO MENDIOLA BRANCH!
I hope people from McDo are monitoring this site and reading all these feedbacks. I’ve always regarded Jollibee and McDo highly when it comes to service, and I hope something must be done.
feel sorry for that scenario.maybe mcdo branch is budgeting labor force,specially delivery rider.here in manila 8mcdo riders are doing very well bcoz mcdo here are so many allmost evrywer many ridr to attend d pending deliveries.can you blog for us that here in katipunan quezon city 8mcdo riders are not receiving tip specialy in the big university of ateneo,were the customers are promenently son n daughters of bigtime millionares of this nation.thats the more horrible experience that appear,amidst our sucrifice to give fast customer service.mybe u can help us.only expressing our sentiments.ty
grabe. kahit ung 8-MCDO ngayon wala ring silbi. haay.
may 2 incidents aqng naalala na sobrang asar ko sa mcdo.. first ung mcdo sa may timog ave. sobrang gutom na ko at sobrang cravings ko ung chicken nila, then sinabi ko ung part ng chicken n gusto ko ay thigh part, then aftr 10 miutes of waiting, dumating ung order namin. nakita ko ung part ng chicken is breast part so ung boyfriend ko pumunta sa counter para ipapalit.. then the crew told her na breast part at wings na lng ang available.. so sabi ko wings na lng after 10 minutes of waiting again dumating ung order ko na breast pa rin ang part.. sobrang badtrip na ko dahil gutom na ko at hnd ako kumakain ng part na un. bumalik ang boyfriend ko sa counter para palitan ulit then ung crew told him na wala na daw ibng part…. gus2 kong ibalibag ung order ko dahil sa inis…
then another story sa mcdo naman sa ever gotesco commonwealth… kumakain kami ng boyfriend ko beside ng glass wall ng mcdo.. ung crew ng mcdo linis xa ng linis ng glass wall na wala man lang pakialam na may kumakain at ung alikabok o dumi nung nililinis nya ay npupunta sa food… after 15 minutes akala ko tapos na xa un pala isang mlaking malaking akala lang pla un dahil linis pa rin xa ng linis
that was all humor duh….mcdo is a well known standard fastfood chain.Don’t compare Jollibee and mc donalds.everybody loves mcdonald and as far as u know jollibee has a not set a good stardard service in parties,nexpierince q na iparty ang baby ko sa knila our choice is mcdo eversince kaya lng when book ok branch near us barangka,shaw and megamall they dont have any available slot for the day that we want to settle so we go for jollibee since it was a kids party nadismaya tlga ko wala na sa standard ang service while the party is going on.after then yung freebies na pinili nmin is out of stock they tell us na we will call us if they already have stock for that freebies after a month wala pa ako pa ang tumawag at hindi cla they dont care kc tpos na ang party ilang beses ako tumawag wala ng nangyari.ng 2 years old na lng ang baby nmin wala pa rin.If they are responsible and concern nakabook kna ng maaga sa knila sana inasikaso nila di ba!
Non sense ito Conrad. Just making a situation that will make his blog site earn points.
Pati tuloy ako napa submit ng Comment.
Congrats Conrad!
Mabuhay ang McDo!
Hey guys! You guys are complaining about their late deliveries. But there is a major thing to complain about this gigantic food chain. Have you ever tried to think about the taste of the food they feeding on you? Many didn’t notice that because of course, its mcdo. But if you put your brain on your tongue, you will gonna see that they are slowly killing you. Try to taste their food very much next time you eat at mcdo. Expecially the breading of their chicken and their french fries, and their gravy, the patty. Before i really luv mcdo than Jollibee. But now, it taste like your eating salts. Yes, their food are too salty. What does the DFA are doing. And the DOH. UTI is not a joke. Because its a giant food chain, doesn’t it need anymore attention? Not only mcdo, but also other food company. Like chowking, sometimes their serving food that slightly ‘panis’ na. Usually the chopsuey. Because we paid it already, and we’re rushing, we just inject it to our stomach. People doesn’t notice it, because their appetite blinded them plus the thinking that its a popular fast food. I think we should make an agency that will screen all the foods that the greedy people are selling just to get the buyer’s money, and not caring for them at all.
ganyan pala sa mcdonald’s davao? eh samin, walang ganyan eh.. im currently working at mcdonald’s divisoria cagayan de oro city. sana galingan naman nila yung service nila… sayang naman yung pangalan na dinadala.
due to the busy schedules from work, most people would just prefer to eat on fastfoods ‘,
There is no excuse for bad service, bad service is bad service no matter what. Kaya sa mga nagpost dito na mga pakawala ng McDo shut the fuck up.
bakit meron mga tao ang hirap makintindi…..yung iba halos yurakan na yun mga tao nagseserve sa kanila …. kala mo kung sino makapag inarte one i saw in joli isang customer nagwawala dahil walang thigh part just because of that nag wawala na BALIW yata yun panu kung wala talaga naawa lng ako dun sa bata na walang magawa dahil na baliw tama sya dahil customer sya yun lang akala nya eh madaming natuwa sa kanya dahil pinag uusapan sya ng iba CUSTOMER…..kaya kayo mag isip isip kayo mga tao rin yan nagkakamali wag kayo masyadong maaarte mag ingat ka sa KARMAAAAAAAAAAAAAAAAAAAAAA….
hi love you che
si che the counter of mcdo e. rodriguez was so hustle to serve i like it ahmua : D