Most of my Pisay batchmates and loyal readers of this blog know about the McDo issue; the Horrible 8-McDo experience. I have contacted McDo last March 20, 2008 regarding my complain. Mr. Bernard Rafols, the manager of Technology Services Group, told me that he will escalate the matter to their Customer Service Group, their 8MCDO team, and to the area manager handling Davao. He also told me to expect a response from them.
Last April 2, 2008; I received a letter from Ms. Elaine Esparagoza, the Restaurant Manager of McDo DaMoSa, dated March 25, 2008. In the letter, she extended her utmost gratitude for sharing my experience with them thus bringing the issue to her attention. She also apologized for the inconveniences the incident brought to us.
More importantly, she assured me that corrective actions and measures were taken to avoid similar incidents in the future after discussing our experience with their delivery service team.
I highly appreciate McDo DaMoSa’s response to my complaint. They applied the principles of kaizen, or continuous improvement. I hope that McDo DaMoSa will live up to their assurances.
Hail McDo! Just don’t let me down! 
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alam mo tama ka na dapat talaga na i confirm nila ung order ng maayos … kasi ako i also experiece ung ganyang way nila kapag ng order ako sa kiosk nila sa los banos.. they always take forever before they get my delivery there.. and most of the time they really forget the order..
I fail to see the redemption…
i agree with Ragoney. not only did they waste your time, they led you to expect goods they didn’t even bother to deliver as agreed–or at all, causing you and your classmates significant distress from your hunger. they didn’t even call you when they knew something was wrong–you were the one who had to call them! it’s unethical and rude and bad for business and and just plain wrong. You should have waited for the delivery–you could have gotten everything for free since they messed it up so spectacularly.
that apology was bullshit if they didn’t back it up with something more concrete; you should have at least gotten some small form of compensation, like a gift check or something. if they want to keep your business it’s their obligation–and not merely their prerogative–to make amends, especially seeing as your order was so large.
follow it up. ask them what they’ve done to rectify the situation. i’ll bet you it isn’t as significant as you think.
didn’t you get compensated or something?
when i was having lunch at KR, they were late in delivering my meal to my table. i followed up after i noticed that the customers who ordered before me had already gotten their order. after quickly delivering my order and apologizing, i jokingly said “ang tagal nyo ha. wala ba akong libre?” a few minutes later, the waiter returned with a free side dish.